Ryanair no.1 in Customer Service

Thursday, 22 Mar 2012, 13:03


Ryanair today published its Feb 2012 customer service statistics which confirm that Ryanair remains Europe's no1 customer service airline.

During Feb 2012:

  • 88% of over 33,000 flights arrived on-time (down 4% due to snow)
  • Less than 1 complaint per 1,000 passengers was received.
  • Less than 1 mislaid bag claim per 2,000 passengers was received.

On-time flights

92% - Feb 2011

88% - Feb 2012

Complaints per 1,000 pax
1.88 - Feb 2011
0.98 - Feb 2012

Bag complaints per 1,000 pax
0.41 -Feb 2011
0.38 -Feb 2012

Complaints answered within 7 days
99% - Feb 2011
99% - Feb 2012

In its statement, Ryanair added that only it guarantees the lowest fares and 'no fuel surcharges ever. Whilst operateing Europe's youngest, greenest, cleanest fleet it is Europe's No.1 on-time airline (beating Easyjet every week since 2003).

Ryanair's Stephen McNamara said: "Ryanair's unbeatable formula of the lowest fares, no fuel surcharges and No 1 customer service delivery continues to encourage passengers to switch from Europe's high fare, fuel surcharging flag carriers such as BA and Lufthansa.

Once they have switched to Ryanair's prices these passengers keep coming back for our unbeatable on- time flights, fewest lost bags and great customer service."

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Comments (1)

Miss Ida Leon

- Thu 22-Mar-2012, 14:19

I would like to know for how long this year Ryanair will be flying from Bournemouth Airport (UK) to Malta?