If You Have Experience In iGaming Compliance And Want A New Challenge, Please Read On…
The legal situation for igaming and betting companies differs from country to country. In some countries there are very few laws and regulations, while in other countries there are very strict laws to be followed. Somehow, igaming companies need to operate in this changing landscape and be compliant with any and all laws. This means that all igaming operatos will have a Compliance Department and staff whose job is to track the legal changes and the company’s processes to ensure that it operates within the law.
What is a compliance manager?
An igaming operator will have a team of staff that ensure their company remains within the laws of any jurisdictions that it operates in. This department will have a Head of Compliance that will have a seat on the Board of Directors. There is a legal requirement for this in most jurisdictions, though the role is often called the Responsible Person. The Head of Compliance will have a purely managerial role. Often this person will have a background as a lawyer.
Underneath the Head of Compliance will be a Compliance Manager. This person will be an expert in the laws of at least one jurisdiction that the company operates in. They will work closely with the rest of the company – especially the marketing and customer service departments. Below the Compliance Manager will be several Compliance Officers. These members of staff will also be responsible for working closely with rest of the company, setting policies for HR and doing the day to day work of igaming compliance.
The reality is that most igaming businesses are very entrepreneurial and fast moving. This often leads to a culture where staff promote the business in almost any way they like. While it can be fun to be this creative, the reality is that in some countries this just is not allowed. Governments, such as in the UK, have a history of imposing serious fines on businesses that have clearly breached the law. For this reason, the Compliance Department spends time looking at individual advertisements to ensure their compliance. This means that they have to work closely with country managers, CRM teams and others in the marketing department.
There will also be many situations where a customer has queried something or complained about an issue and it might not be clear exactly what ought to be done. In these circumstances the compliance department will help to ensure that the issue is resolved and that it is done so compliantly.